Safety & Community

What this platform is — and what it is not.

This is not therapy or emergency care

This platform provides anonymous conversation and listening services. It is not therapy, counseling, medical treatment, psychiatric treatment, diagnosis, or crisis intervention, and it is not an emergency service.

In an emergency

If you believe you or someone else is in immediate danger, contact your local emergency services or an appropriate crisis resource. This platform is not an emergency service, and listeners are not responsible for providing emergency intervention.

What listeners must never claim

•That they can diagnose any condition
•That they can treat any condition
•That they can prescribe or manage medication
•That they can replace a doctor or therapist
•That they can provide emergency intervention

If a conversation touches on crisis

Listeners may encourage you to contact appropriate emergency or professional services. Listeners are peers offering conversation — not medical or mental-health professionals. If you are in crisis, please reach out to a local crisis helpline or emergency services.

Reporting and blocking

You can report any user or conversation for harassment, threats, sexual content, fraud, hate, requests for personal information, and other violations. Reports go to the moderation team and are kept confidential — the reported person is not told who reported them. You can also block anyone, which prevents new conversations and bookings between you.